home >
frequently asked questions
FREQUENTLY ASKED QUESTIONS
I have a bay window with an unusual
shape. Can I get curtains fitted to the shape of the window?
Yes, you can. Our fitter can measure
your bay for a bay rail and design this rail to fit into the shape
of the window. An alternative to this would be to fit a pole with
elbow joints to fit the shape of the window.
I know nothing about design and
colour schemes. What can you do to make sure I pick what I want?
Our expert design team have been helping
customers choose curtains and blinds for over 10 years. Some of
our team have been working with us even longer! They will be delighted
to guide you in choosing fabrics and styles of curtains to suit.
We have a huge selection of fabrics from silks to cottons to suit
every individual taste! Q: How important is colour when choosing
curtains? A: Obviously you will have to choose curtains that compliment
other features in your room. As a guideline though, you should choose
brighter colours for smaller rooms and darker colours for bigger
rooms. Brighter colours tend to make a room seem bigger and vice-versa.
How long does it take to get my
curtains once I have chosen the fabric?
We work within deadlines as much as possible.
We usually give a guideline - 1 set of curtains fitted within 4
weeks of order, full house fitted within 6 - 8 weeks of order. We
can work within deadlines eg. Show-houses generally require shorter
turnarounds. We will not take an order unless we can deliver within
the time frame required. When a customer wants their curtains by
a very specific date we check the availability of fabrics on order
to ensure they are available and to ensure we deliver on time.
I have my curtains picked from someone
else. Can I buy my poles from you and get you to fit them as well
as the curtains I have bought?
We are happy to supply poles to customers.
However, our fitter will only fit poles and curtains together that
are both supplied by us. We do not fit poles separately.
Do you provide quotations and what
information do I need to give you to get a quotation?
We are happy to provide quotations, no
obligations. All you need is your measurements and an idea on how
much you want to spend on fabrics. The cost of your curtains will
always depend on the cost of the fabric you choose. When measuring,
measure the width of your window first, then measure from the top
of the pole to wherever you want the curtains to finish. (We usually
put poles 6 inches above the top of the window and 6 inches either
side).
If you are happy with our quotation
and would like to place an order we can call to your home before
we make your curtains to get an exact measurement which will ensure
your curtains fit perfectly.
Do you provide home consultations
and if so do you bring a good selection of books for me to choose
my curtains from?
Yes, we provide home consultations on
request, in anticipation of an order. Our experienced team can call
to your home, measure your windows and bring samples of fabrics
for you to choose from as well as giving you advise on colours,
patterns ect that will suit your home. Our home consultation team
have samples of all fabrics from our showrooms available to them
to bring to your home.
|